Return Policy – SOLUTIONS

Effective date: 10 November 2025

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

1. How to Start a Return

  • To initiate a return, contact us at online@solutionsworld.in.
  • Returns must be sent to: 1, Bhaveshwar Market, MG Road, Ghatkopar East, Mumbai - 400077.
  • If your return is accepted, we will provide a return shipping label and instructions.
  • Items sent without prior return approval will not be accepted.

2. Damages and Issues

  • Please inspect your order upon delivery.
  • If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

3. Non-Returnable Items

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care goods (beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

4. Exchanges

  • The fastest way to get a replacement is to return the item and place a new order once your return is accepted.

5. European Union 14-Day Cooling-Off Period

  • If your order is shipped to the European Union, you may cancel or return it within 14 days for any reason.
  • The item must be unused, in original condition, with tags and packaging, along with proof of purchase.

6. Refunds

  • We will notify you once your return is received and inspected.
  • If approved, refunds will be processed to your original payment method within 10 business days.
  • It may take additional time for your bank or card provider to reflect the refund.
  • If more than 15 business days have passed after approval, contact us at online@solutionsworld.in.